1/ Delivery costs
For orders under €49, the cost of delivery will appear in your cart upon entering and submitting your shipping address. Delivery is free for orders over €49.
2/ Delivery time
Once you get your order confirmation email, processing takes 2-3 working days and delivery takes 3-4 working days. Important note: as our products are sent either through drop-shipping or standard delivery, depending on the products in your cart, your items may be shipped in separate packages – in that case a separate return label will be included in each package.
3/ Delivery options
France and worldwide:
Signature required upon delivery. For orders placed after 5pm, delivery takes 4-9 working days depending on your location. For orders placed before 5pm delivery takes 3-8 working days.
#Point Relais colis
You can choose to pick up your package at our carrier's local facility near your home or workplace. Delivery takes 4-6 working days.
Inner city Paris only:
For the inner city area of Paris only – €12 fixed rate, available for a selection of products only.
Orders placed before 11am will be delivered the same afternoon; orders placed after 11am will be delivered the next morning.
4/ Returns & exchanges
Returning or exchanging a product:
The item you ordered does not fit, or does not meet your expectations?
You can return it at no cost in Metropolitan France. For furniture and decoration items, contact us on email@example.com to obtain the return documents. You have 14 days upon reception of your goods to initiate a return.
Please note that to be eligible for an exchange or refund, your items must absolutely be unused, and returned in perfect condition, with their original labels, in their original packaging. Items must be shipped in a secure box with padding.
Upon reception, if all these requirements have been met, we will exchange or refund your item(s).
5/ Customs duties
Prices listed in the cart do not include possible custom duties. Packages shipped internationally may be subject to taxes and customs duties. These additional costs are the buyer’s responsibility. We are unfortunately unable to keep track of up-to-date customs and import tax policies for each country, which is why the amount of your order never includes possible import/customs fees and taxes.